RALEIGH, N.C. (July 12, 2018) — Better Business Bureau serving Eastern North Carolina (BBB) is warning consumers about Professional Fitness, a personal training and fitness center headquartered in Raleigh. The company currently has an “F” rating with 105 complaints filed against the business in the last three years. BBB has also received more than 3,600 inquiries on the company and 12 negative reviews.  

Professional Fitness has failed to respond to 44 consumer complaints and have left five complaints unresolved. A majority of the complaints submitted to BBB deal with contract and billing issues, while other customers state they never received services paid for. “[I] can’t get in touch with anyone there to get a refund. I was told that my gym was no longer allowing Professional Fitness into the gym,” says one consumer who filed a complaint against the business. Professional Fitness offers personal training sessions ranging from $1,080/year to $4,320/year.

In addition to sending the complaints to the business via email and mail, BBB has attempted to contact Professional Fitness multiple times via telephone. The phone number listed on the company’s website is a non-working number.

BBB offers the following tips to follow before signing a gym contract:

Check first with BBB. BBB has Business Profiles on more than 15,000 health clubs, fitness centers and gyms. All information can be accessed at bbb.org.  Read what previous customers have to say, and see how the businesses respond to complaints. This information may help you narrow down the list of gyms you want to tour in person.

Take a tour. Make sure the gym has the equipment, classes and trainers you need or expect. Pay attention to things that are important to you, whether it’s the cleanliness of the showers or the availability of Wi-Fi. Ask questions and make sure you understand all the rules. Ask about busy times, wait times for equipment, whether classes require pre-registration, availability and cost of trainers, etc.

Ask about free trials. Gyms often give a one-week free pass for potential members; this is a great way to see if the gym is a good fit for you. Try the gym at different times to see how crowded it is and whether there is a wait for certain equipment. Check out classes if they are offered.

Don’t feel coerced. Do not give in to high-pressure sales tactics to join right away. A reputable gym will give you enough time to read the contract thoroughly, tour the facilities, do some research, and make an informed decision.

Calculate the true costs. Gyms often use special introductory offers to encourage new members, but the price could go up more than you budgeted once the initial period is over. Make sure you understand what the regular monthly fees will be and what they include.

Understand the terms. Read the contract carefully before signing. Make sure that all verbal promises made by the salesperson are in writing.  What matters is the document you sign, so don’t just take a salesperson’s word for it. What happens if you move or the gym goes out of business? Will your membership renew automatically at the end of the term? Can you get out of the contract altogether and under what circumstances?

For more information you can trust, visit bbb.org.

About BBB serving Eastern North Carolina

Better Business Bureau serving Eastern North Carolina is a 501(c)(6) not-for-profit corporation serving 33 counties in eastern North Carolina. The organization is funded primarily by BBB Accredited Business fees from over 3,700 local businesses and professional firms. BBB promotes integrity, consumer confidence and business ethics through business self-regulation in the local marketplace. Services provided by BBB include reports on companies and charitable organizations, general monitoring of advertising in the marketplace, consumer/business education programs and dispute resolution services. All services are provided at no cost to the public, with the occasional exception of mediation and arbitration. Visit bbb.org.

# # #



Alyssa Gutierrez



Mallory Wojciechowski   



Category: Press Release